Symposium on Business Transformation, Social Innovation, Humanities, and Sustainable Economy

Social Innovation, Humanities, and Applied Communication

PPAVI-2026-6142A847 Oral Digital humanities

Analysis of the Implementation of Electronic-Based Government Systems (SPBE) through Heuristic Evaluation of E-Government Services in Manado City and Donggala Regency

Authors: Naomi Yunika Aulia, Siti Maskanah

Supervisor: Adnan Purwanto, S.Kom., M.Kom.

Affiliation: Sekolah Tinggi Ilmu Komputer Yos Sudarso

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Romanus Edy Prabowo

17 Oct 2026, 17:56 WIB

Berapa banyak evaluator dan apa profil latar belakang mereka yang dilibatkan dalam Evaluasi Heuristik untuk UI/UX ini agar hasilnya objektif serta tidak bias? Bagaimana rekomendasi desain berbasis UI/UX dapat diterapkan secara realistis di Donggala jika masih menghadapi kendala mendasar pada infrastruktur internet dan literasi digital masyarakat?

Abstract

Digital transformation in the public sector has become a global imperative, adopted by the Indonesian Government through the regulatory framework of the Electronic-Based Government System (SPBE). This study presents an in-depth and comprehensive comparative analysis of e-government implementation in two local government entities with contrasting characteristics on the island of Sulawesi: the Manado City Government, representing a Smart City model with a high level of digital maturity, and the Donggala Regency Government, representing a developing region facing fundamental challenges in digital adoption. Using the Heuristic Evaluation method developed by Jakob Nielsen, combined with a policy analysis based on the results of the national SPBE evaluation, this study evaluates User Interface (UI), User Experience (UX), and the relationship between interface design quality and SPBE index scores. The results reveal a significant disparity, with Manado City (SPBE Index of 3.55 in 2024) demonstrating a high level of compliance with heuristic principles through interactive features such as “Manado 360” and the integration of “ManadoHub” services. In contrast, Donggala Regency (SPBE Index of 1.64 in 2023) faces critical challenges in Error Prevention and Flexibility of Use, as reflected in the absence of search functionality and the limited integration of transactional services. This study contributes theoretically to the understanding of the relationship between interface usability and SPBE policy governance, while also providing practical recommendations for local governments to adopt a user-centered design approach to bridge the digital divide and improve the quality of public services.

Keywords

SPBE, E-Government, Heuristic Evaluation, User Experience, Manado City, Donggala Regency

Conference Certificate

Open Certificate

Certificate No. PPAVI-2026-6142A847

Certificate

of Presentation

This certificate is formally awarded to:

Naomi Yunika Aulia, Siti Maskanah, Adnan Purwanto

for presenting the paper entitled:

Analysis of the Implementation of Electronic-Based Government Systems (SPBE) through Heuristic Evaluation of E-Government Services in Manado City and Donggala Regency

PPAVI-2026-6142A847 / Oral

The 1st PPAVI Student Research and Vocational Conference 2026

16 Oct 2026 - 31 Oct 2026

Social Innovation, Humanities, and Applied Communication

Digital humanities

RD. Dr. Antonius Ary Setyawan, S.S., M.A, M.M.

Ketua Pengurus PPAVI

Romanus Edy Prabowo, S.Si., M.Sc., Ph.D.

Ketua Panitia

Digitally issued by PPAVI Conference System on 14 October 2026. Available at:

https://ppavi.or.id/conferences/ppavi-student-research-vocational-conference-2026/presentations/PPAVI-2026-6142A847/